SHOWROOM NOW BACK OPEN!:
Our Showroom WILL be re-opening on Wednesday the 2nd of December after the government enforced lockdown!

  • Family-run business, with over 40 years of experience
    Call Us Today: 01902 422111

Privacy Policy

Our privacy policy promise

We are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

What information do we collect?

We may collect, store and use the following kinds of personal information.

  • Information about your computer and about your visits to this website
  • Your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  • Any other information that you choose to send to us

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

Using your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

  • Administer the website
  • Improve your browsing experience by personalising the website
  • Enable your use of the services available on the website
  • Send statements and invoices to you, and collect payments from you
  • Send you general (non-marketing) commercial communications
  • Send you email notifications which you have specifically requested
  • Send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology and you can inform us at any time if you no longer require marketing communications
  • Provide third parties with statistical information about our users – but this information will not be used to identify any individual user
  • Deal with enquiries and complaints made by or about you relating to the website
  • Keep the website secure and prevent fraud

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Newsletter Signup

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons:

  • to tell you about stuff you’ve asked us to tell you about
  • to contact you if we need to obtain or provide additional information;
  • to check our records are right and to check every now and then that you’re happy and satisfied.

We don't rent or trade email lists with other organisations and businesses.

We use a third party provider to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us via the contact page.

Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

  • To the extent that we are required to do so by law
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall protected server. All electronic transactions entered into via the website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Access to your personal information

Under new GDPR legislation you have the right to request access, amend or request terminatation of any personal data that we hold. Provision of such information will be subject to:

  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on May 14th, 2018.

What Our Customers Say?

Don’t take our word for it, read some of our well recieved 5 star customer reviews.

Fantastic service from start to finish. Richard and the team at Wolverhampton Fireplaces have been superb from the moment we walked in the store. Friendly, welcoming and polite. Explaining everything we could potentially have in our property and as we never had a stove before, he explained everything for us to understand. The fitters on the day of installation were brilliant, arrived on time and the work that has been carried out is perfect. We expected a massive mess due to the obvious work being carried out and were completely shocked at how tidy, clean and efficient both the fitters were. A complete professional output from this company. I would highly recommend anyone looking for fireplaces or stoves to them. Thank you so much Richard and your team!

Mike Bird

I had my fireplace, fitted 1st November 2019. Carl and Dave were brilliant, I was very happy with the end finish. They were on time, very friendly and very helpful. Carl kept me, informed as they did the work, as there was some brick work to do, and re-cement. They showed me step by step, as they did the work. Dust sheets were put down, and everything cleaned up, after the job was finished. Carl also told me, what not to do, with the fireplace until 24 hours, and made sure, I knew how to work the gas fire. Very pleased with my fireplace, I love it. Would definitely recommend, them to friends and family.

Jaswinder Mahal

I had my fireplace fitted today and I am delighted with the end result. The whole experience from start to finish was stress free. Jack is very knowledgable and professional. Including patient as I was not 100% of the overall look. Martin who fitted the fire was equally brilliant and professional . Another happy customer . Thank you Jack and Martin.

Raj Rani Ram

Fantastic service from all the team, they even managed to rearrange our fitting at short notice when our house (mid renovation) wasn’t quite ready for fitting. Great products, well stocked showroom and very knowledgeable staff No hesitation in recommending

Steve Askey

Fantastic service from all the team, they even managed to rearrange our fitting at short notice when our house (mid renovation) wasn’t quite ready for fitting. Great products, well stocked showroom and very knowledgeable staff No hesitation in recommending

Laura Page

This was my second fireplace off them and wouldn’t have gone anywhere else!! Fantastic service from start to finish. So helpful at the shop. Lit fires for us to help us choose which stove we wanted. I changed a few things on my order afterwards and it was no issue for them at all. The fitters Mike and Terry were great chaps, friendly, helpful and most of all were so tidy and polite. I can’t recommend highly enough. Thanks guys !

James Willets

Bought my fire in November. Very pleased with it. Staff at the shop and the fitters were efficient and friendly nothing was too much trouble. Would recommend

Steph Sudlow

Collected our electric flame effect fire today installed this afternoon looks brilliant. Advice and assistance from Richard was excellent really pleased would definitely recommend using this company. Thank you so much. Mr & Mrs Veltman

Gerald Veltman

Excellent knowledge in show room Service and fitting also excellent would definitely recommend

Cheryl Pugh

We absolutely love our new fireplace! This was the first place we looked and we didn’t even hesitate! The whole service was professional and so friendly! Richard guided us so well and helped us find exactly what we were looking for! Everything ran smoothly and Martin who fitted our fireplace did an excellent job! Would recommend to anyone! Can’t thank them enough!

Latasha Burrows

Great service from showroom staff and fitters 10 out of 10 plus great fire

Colin Wilkinson

Love my fireplace excellent service from start to finish. Happy to listen to my ideas and find exactly what I wanted. The fitter was very informative and professional and left it clean and tidy afterward which was a bonus and shows the the level of care taken.

Pete Elsmore

Me and my husband decided we wanted a completely different look to what we had already. The staff at the shop were really helpful to guide us in specifically what we were looking for! When the fire was delivered the trim was incorrect and Richard got it changed straight away and delivered straight to us which was amazing customer service! I can’t recommend Wolverhampton fires enough! Our fires has created such a cosy, relaxing environment

Sarah Kendrick

This is the only place I would buy a fireplace from, the customer service is amazing by everyone in the team but especially Jack and the quality of fireplaces they provide are perfect. The whole experience was smooth and enjoyable from start to finish, I would definitely recommend visiting the store

Becky Millinson

Just want to register my thanks to the Sales team (in our case Jack) and the fitting team (in our case Carl and one other...apologies!) for the purchase and fitting of my 90 year-old mother's Legend gas fire. Jack swapped the black fret that we ordered for a brass one and Carl was very patient and understanding at the fitting phase. My Mom has asked me to thank you all for a job well done. Not sure what we're going to get her for next Christmas though!!!

Martin Hunt

We’re really pleased with our fireplace and gas stove; the whole team were really helpful and informative from start to finish. When we had issues with our builders, Wolverhampton Fires were patient and offered advice which was really helpful and put our minds at ease. We would definitely recommend

Kay Lewis

Excellent service from point of sale right to fitting by Mike. We had an idea of what we required when we first came into your showroom, and we were given expert advice to make us decide which fire we wanted. When Mike came out to have a look, he advised us exactly which was the fire for the space. I am so pleased with our Fireline gas log burner. I would definately recommend, thank you

Jackie Evans

Great service from the shop and expert fitting. I’m delighted. They were totally honest and direct about price and lead times, unlike some other suppliers I looked at. I bought a complete kit including fire, fitting, hearth and mantle. It looks great and works a treat after it warms up. The fitting was more difficult than expected because the chimney-breast was crumbling (something only discovered after the job started) but the fitters just dealt with it, fixed it and finished in a day. Brilliant. Now I want a multi fuel for my living room - and I wouldn’t go anywhere else for it.

Steve Dragon

Big thanks to Richard who helped sort out a new fireplace for a relative. His knowledge was wide ranging; his understanding of what fireplace would be appropriate was impressive, and his negotiation of a very good price with the manufacturer was greatly appreciated

Alun Phillips

We had a log burner fitted last year. Hasn't missed a beat. Very professional and efficient fitters used. The guys on the shop floor full of very good advice. Top notch business

Tom Evans

Definitely recommended, great local business. Trouble free transaction and installation. Very happy with the service and the wood burner.

Grahame King

Excellent service from start to finish - walked into store and given full attention- not rushed - genuinely interested and asked lots of questions to guide us into the right direction to get the stove that suited our needs best . Installing experience was equally professional with the stove men doing a great job - so despite Covids best attempts a fully satisfied customer! Highly recommended store

Gavin Norman

Friendly knowledgeable service from the moment we entered the showroom, offering lots of choice and competitive prices. Installation went very smooth by expert fitters and the job was completed to a very high standard. We could not be happier with the end result and the professional service we have recieved from team, especially during the this difficult trading time with Covid - 19. Highly recommend this business

Alison Shinton

Thanku so much for all the help in choosing our new fire place , even down to Scott who fitted it, no mess left anywhere . professional from start to finish

Netty Tamplin

A big thank you to Wolverhampton Fireplaces, from the moment we walked into the store we knew it was the right company to fit our new fireplace, a friendly welcome with great service from Richard and great price into the bargain. The fitting day was just as good with Carl turning up on time and made our new home look fantastic with our new fireplace with no mess in great time. Overall highly recommend Wolverhampton Fireplaces... thanks Richard ????

Gary Wilkes

A FANTASTIC job from start to finish Jack was very helpful in the showroom Gave us great advice and plenty of options Martin fitted our fireplace Superb,very precise, attention to detail, a pleasure to have in our home We are so pleased with our new fire It's amazing Would highly recommend

Helen Forest

We cannot fault the service from this company, it was excellent from start to finish. This started with Rich at the shop who was knowledgeable without been pushy. Scot, the fitter then came out and surveyed the job within 48 hours and a date was agreed. The job was done by Scot over 2 days with minimal mess, bearing in mind the new fire is a 'hole in the wall' fire replacing a standard fireplace. The finished plastering is perfection with no signs of joints with the original wall. Scot does everything including the gas and building work. We cannot speak highly enough of Rich and Scot who are both professionals and work to the highest standards. If you want a new fire go to this shop and deal with Rich and Scot, not forgetting Paul who delivered the fire and is also excellent

Phil Arundel

Great service provided, reliable and friendly expert team. Fire place looks amazing! We dealt with Richard In office and Carl installed. Richard was always on hand to answer any questions, we may of had throughout the whole process, no matter what time of day or night. Many thanks. Would highly recommend. The Roberts Family

Danielle Roberts

Hello Richard Just wanted to let you know how pleased Wendy & I were with the installation undertaken by Carl & Dave last week. They were very professional and undertook an occasionally difficult job with care and attention. We were very impressed. Thank you for your assistance in these difficult times Chris Lewis

Chris Lewis

Would highly recommend Richard and the team. Very helpful, friendly and professional from start to finish. We initially wanted a free standing stove but on inspection of our property it became clear we didn’t have the width inside our chimney so thought we would have to squeeze a smaller one in. Richard called to suggest we look at some inset styles instead and we are really glad of his honesty. The install team are brilliant - clean and tidy job! Over the moon with the installation

Anthony Bowen

From initial phone call to completed job, we were impressed by the very efficient and friendly service. Everything ran smoothly and without problems.The stove fitters were lovely people and were extremely efficient. Would highly recommend this company

John Gittings

Would highly recommend Wolverhampton Fireplaces. Excellent service and follow up after installation. Fitter excellent, consulted with us and explained everything as he went along. We love our new fireplace. Thank you Richard and team

Claire Baronenas

I purchased an exdisplay Charlton and Jenrick woodburner stove. An amazing stove, I absolutely love it. The stove was delivered to my house, there was no delivery charge. I recieved a friendly service and advice. This was important as I had no previous experience of how to use woodburner stoves. Thankyou

Jas Puni

Received a very warm welcome when visiting this showroom, felt very comfortable and valued even before placing order. Allowed to view at our own pace and Richard was on hand to expertly answer any queries that we had. Order was placed and Carl the fitter contacted us very promptly to remove old fire - this needed doing well in advance of fitting new one as we had other alterations that needed completing before new fire fitted. Once other alterations completed a mutually acceptable date was agreed to fit new fire. Fire was fitted with minimum disrutption to ourselves, all Covid protocols observed and we were delighted with the job that they did. Would have no hesitation in recommending this showroom and staff to anyone. Thank you for a great job

Carol Howse

A family run business who's customer service is excellent. I can't recommend Wolverhampton Fireplaces enough. Everything from how they came across in their showroom, right through to the fitting and especially their after care has been great. Through no fault of theirs we had an issue with our gas fire but they have gone above and beyond to help us and to make sure we are happy, which is very hard to find these days. A huge thank you to Richard and his team

Marc Maynard

From the very beginning of our journey in to the world of log burning stoves, to the end result you cannot fault the guys in store or the fitters. The staff in store where always welcoming and able to answer and advise on everything. The whole process was very well managed from purchase to installation. Somebody was always on hand, either on the end of the phone or via social media to answer any queries. The installation was completed in one day. The installation team ensured everything was covered to protect from debris and dust. Throughout every step of the installation they explained what was being done and why. They explained how to light and maintain the log burner. The work completed was to an exceptional standard and removed all debris and other waste materials on completion. If you are looking for a log burner, multi fuel stove, gas/electric fire or accessories then these really are the guys to go to. They are a well accomplished business, very knowledgeable and friendly group of people. You won’t be disappointed

Craig Jones

My fireplace is stunning and sets my living room off beautifully. Carl and his mate worked brilliantly, very polite and explained everything in detail. Wonderful job would highly recommend

Micheal Perks

This is the second time we have purchased from WFS and we were not disapointed. Top service from start to finish, first time we purchased a log burner, have had it for six years and have not looked back. In August 2020 we purchsed a beautiful fireplace and gas fire, as always fitted professionally without any mess or hassle and very competitively priced. Highly recommend, you will not be disapointed

Aisha Kahn

Recently had a wood burning stove fitted by Wolverhampton fireplaces and couldn’t be more happy we met Richard at the shop in chapel ash and he expertly explained all or options we settled on a Hunter alure it was expertly fitted I couldn’t recommend a sales experience or fitting service more highly

David Thompson

This is the second time we have purchased from this shop in 2yrs fantastic service from the order to fitting I would highly recommend this shop our new surround and gas fire looks amazing and Martin the fitter excellent

Elaine Costigan

Love my new fire!!! Excellent service from start to finish. Very friendly and great choice of fires for every budget. Our fitters Carl and Dave were brilliant, made sure everything was kept clean during the process. Would highly recommend.

Emily Malcolm

We had our log burner fitted in yesterday and couldn’t be more pleased with it when we went looking for our log burner jack from the shop was really helpful,polite and he made our purchase really easy would highly recommend these guys to anyone.

Sharon Gee

Outstanding workmanship for my son & daughter in law at a reasonable price. Fitters were all first class . Would definitely recommend.

Karen Jones

Excellent service and advice from the guys. Friendly, helpful and knowledgeable. Highly recommend using. The end result has exceeded all our expectations. I have already recommended to friends. I've never looked forward to the winter before! Thanks guys.

Amy Guy

Choose from Great Name Manufacturers

There is a massive choice of designs and great name Manufacturers to choose from. We are open 7 Days a Week from 9.30am until 5.00pm and Sundays 11.00am until 3.00pm we also offer a late-night service by appointment only.


If you would like more information on any of our products or our fitting service please do not hesitate to contact us on 01902 422111 or click here to find out more.